There have been no further reports of performance degradation in AMERICAS2 Data Center. All Highspot functionality is fully operational.
Posted Jan 24, 2024 - 17:24 PST
Monitoring
We have implemented additional back-end capacity to reduce the latency issues occurring in AMERICAS2 Data Center. We will continue to monitor any reports of performance degradation in AMERICAS2 Data Center.
Posted Jan 24, 2024 - 14:34 PST
Update
We have seen the latency issues in AMERICAS2 Data Center subside, but we are continuing to work on identifying the root cause. We will provide another update at 2:30PM PT.
Posted Jan 24, 2024 - 11:55 PST
Update
We are continuing to investigate the performance degradation issues occurring in AMERICAS2 Data Center. We will provide another update at 12PM PT.
Posted Jan 24, 2024 - 09:50 PST
Investigating
We are currently investigating reports of performance degradation, including slowness, in our AMERICAS2 Data Center. We will provide another update at 10AM PT.
Posted Jan 24, 2024 - 08:28 PST
This incident affected: AMERICAS2 (Administration & Authentication, Analytics, Content, CRM Integration, Learning, Pitches, Search, Support Center, Engagement).