Update -
We are continuing to investigate the issue. Guidance to re-link the Salesforce account remains. 1. In Highspot, go to Settings > Cloud Services. 2. Under CRM Service, next to Salesforce, select Unlink Account next to the Salesforce line within the Cloud Services page. 3. Select Link, a dialog box will appear and select Link 4. Sign in to your Salesforce account.
Mar 17, 12:02 PDT
We will provide an update at 12:00 PM Pacific Time.
Mar 17, 10:52 PDT
Investigating -
We are investigating reports regarding users losing their link to their Salesforce account.
We are aware of this issue, and our Engineering team is investigating with the highest priority. While we investigate, we advise users to manually relink their Salesforce accounts. We will provide an update in an hour.
Mar 17, 09:35 PDT