SYSTEM STATUS

All Systems Operational
AMERICAS1 Operational
Administration & Authentication Operational
Analytics Operational
Content Operational
CRM Integration Operational
Learning Operational
Pitches Operational
Search Operational
Support Center Operational
Engagement Operational
AMERICAS2 Operational
Administration & Authentication Operational
Analytics Operational
Content Operational
CRM Integration Operational
Learning Operational
Pitches Operational
Search Operational
Support Center Operational
Engagement Operational
EMEA1 Operational
Administration & Authentication Operational
Analytics Operational
Content Operational
CRM Integration Operational
Learning Operational
Pitches Operational
Search Operational
Support Center Operational
Engagement Operational
EMEA2 Operational
Administration & Authentication Operational
Analytics Operational
Content Operational
CRM Integration Operational
Learning Operational
Pitches Operational
Search Operational
Support Center Operational
Engagement Operational
APAC1 Operational
Administration & Authentication Operational
Analytics Operational
Content Operational
CRM Integration Operational
Learning Operational
Pitches Operational
Search Operational
Support Center Operational
Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Salesforce Linking Issue with Highspot Accounts
Resolved - Authentication updates done as part of release caused an issue with Salesforce account linking. In order to resolve any linking issues, please unlink and relink your Salesforce account within your User Cloud Settings page. https://help.highspot.com/hc/en-us/articles/214982543-Use-Highspot-with-Salesforce-Classic#h_01FRGZ9TYKYQTMW4S801T47F05
Mar 17, 12:55 PDT
Update - We are continuing to investigate the issue. Guidance to re-link the Salesforce account remains.
1. In Highspot, go to Settings > Cloud Services.
2. Under CRM Service, next to Salesforce, select Unlink Account next to the Salesforce line within the Cloud Services page.
3. Select Link, a dialog box will appear and select Link
4. Sign in to your Salesforce account.
Mar 17, 12:02 PDT
Identified - We have identified an issue regarding some users losing their link to their Salesforce account.
In order to resolve, please unlink and relink your Salesforce account within your User Cloud Settings page. https://help.highspot.com/hc/en-us/articles/214982543-Use-Highspot-with-Salesforce-Classic#h_01FRGZ9TYKYQTMW4S801T47F05

We will provide an update at 12:00 PM Pacific Time.
Mar 17, 10:52 PDT
Investigating - We are investigating reports regarding users losing their link to their Salesforce account.

We are aware of this issue, and our Engineering team is investigating with the highest priority. While we investigate, we advise users to manually relink their Salesforce accounts. We will provide an update in an hour.
Mar 17, 09:35 PDT
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

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