Performance issues in AMERICAS2 Data Center

Incident Report for Highspot

Resolved

The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational.

Posted Aug 05, 2026 - 12:56 PDT

Investigating

We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 1PM PT.

Posted Aug 05, 2026 - 11:39 PDT

This incident affected: AMERICAS2 (Administration & Authentication, Analytics, Content, CRM Integration, Learning, Pitches, Search, Support Center, Engagement).