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all Digital Rooms and Pitches are now sending without issue.  This is fully resolved.","created_at":"2026-02-26T09:52:40.155-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T09:52:40.155-08:00","display_at":"2026-02-26T09:52:40.155-08:00","deliver_notifications":false,"tweet_id":null,"id":"s189fxmblj4x","incident_id":"l2y788pxnp06","custom_tweet":null,"affected_components":[{"code":"7mjxncxqt6kh","name":"EMEA1 - Pitches","old_status":"major_outage","new_status":"operational"},{"code":"26nr5h3m7qg8","name":"AMERICAS1 - Pitches","old_status":"major_outage","new_status":"operational"},{"code":"x72g61xygq77","name":"AMERICAS2 - Pitches","old_status":"major_outage","new_status":"operational"},{"code":"hmtzqv0tzmz7","name":"EMEA2 - Pitches","old_status":"major_outage","new_status":"operational"},{"code":"4d954qxpnzvt","name":"APAC1 - Pitches","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are investigating an issue where Pitches and Digital Rooms are failing to send across all data centers.  Our Engineering Team is actively working on a resolution.  We will provide another update at 10AM PT.","created_at":"2026-02-26T09:05:26.762-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T09:05:26.762-08:00","display_at":"2026-02-26T09:05:26.762-08:00","deliver_notifications":false,"tweet_id":null,"id":"678wjwpzltb1","incident_id":"l2y788pxnp06","custom_tweet":null,"affected_components":[{"code":"7mjxncxqt6kh","name":"EMEA1 - 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The creation, sending, and tracking of all other Pitch and Digital Room functions are fully operational and unaffected. 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We will provide another update by 5PM PT.","created_at":"2025-12-11T11:06:58.225-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-11T11:12:43.295-08:00","display_at":"2025-12-11T11:06:58.000-08:00","deliver_notifications":false,"tweet_id":null,"id":"kgzpnhvk4brj","incident_id":"jrqrjtdt92rp","custom_tweet":null,"affected_components":[{"code":"7mjxncxqt6kh","name":"EMEA1 - Pitches","old_status":"operational","new_status":"under_maintenance"},{"code":"26nr5h3m7qg8","name":"AMERICAS1 - Pitches","old_status":"operational","new_status":"under_maintenance"},{"code":"x72g61xygq77","name":"AMERICAS2 - Pitches","old_status":"operational","new_status":"under_maintenance"},{"code":"hmtzqv0tzmz7","name":"EMEA2 - Pitches","old_status":"operational","new_status":"under_maintenance"},{"code":"4d954qxpnzvt","name":"APAC1 - Pitches","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pitches","created_at":"2020-07-20T14:19:32.552-07:00","updated_at":"2026-02-26T09:52:40.058-08:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"26nr5h3m7qg8","page_id":"yv0cybrq3zvh","group_id":"024pdnjfqv2g"},{"status":"operational","name":"Pitches","created_at":"2020-07-20T14:21:58.679-07:00","updated_at":"2026-09-10T14:00:59.869-07:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"x72g61xygq77","page_id":"yv0cybrq3zvh","group_id":"ghs9tdfgyw5x"},{"status":"operational","name":"Pitches","created_at":"2020-07-20T14:24:16.131-07:00","updated_at":"2026-02-26T09:52:40.101-08:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"7mjxncxqt6kh","page_id":"yv0cybrq3zvh","group_id":"c14hy3fcn3zk"},{"status":"operational","name":"Pitches","created_at":"2021-12-07T13:09:34.690-08:00","updated_at":"2026-02-26T09:52:40.114-08:00","position":6,"description":null,"showcase":false,"start_date":"2021-12-07T00:00:00.000-08:00","id":"hmtzqv0tzmz7","page_id":"yv0cybrq3zvh","group_id":"zzzh1ltbhch7"},{"status":"operational","name":"Pitches","created_at":"2022-01-12T20:24:54.596-08:00","updated_at":"2026-02-26T09:52:40.128-08:00","position":6,"description":null,"showcase":false,"start_date":"2022-01-12T00:00:00.000-08:00","id":"4d954qxpnzvt","page_id":"yv0cybrq3zvh","group_id":"89gfyrpfszhm"}]},{"name":"Performance Latency in AMERICAS2 Data Center","status":"resolved","created_at":"2025-11-12T10:01:54.737-08:00","updated_at":"2025-11-12T13:57:35.289-08:00","monitoring_at":"2025-11-12T11:57:37.169-08:00","resolved_at":"2025-11-12T13:57:35.273-08:00","impact":"minor","shortlink":"https://stspg.io/g8lczbcyj3mq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-12T10:01:54.719-08:00","reminder_intervals":null,"id":"tvhdd0xrx9v5","page_id":"yv0cybrq3zvh","incident_updates":[{"status":"resolved","body":"This incident has been resolved.  System performance has returned to fully operational.","created_at":"2025-11-12T13:57:35.273-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-12T13:57:35.273-08:00","display_at":"2025-11-12T13:57:35.273-08:00","deliver_notifications":false,"tweet_id":null,"id":"vbqmxdnvm0hv","incident_id":"tvhdd0xrx9v5","custom_tweet":null,"affected_components":[{"code":"134wlr59862z","name":"AMERICAS2 - Administration \u0026 Authentication","old_status":"operational","new_status":"operational"},{"code":"jvb1fmmty0yr","name":"AMERICAS2 - Analytics","old_status":"operational","new_status":"operational"},{"code":"3xxrhnn06llr","name":"AMERICAS2 - Content","old_status":"operational","new_status":"operational"},{"code":"fy2hgzxy58h1","name":"AMERICAS2 - CRM Integration","old_status":"operational","new_status":"operational"},{"code":"48rpq2h8fhf9","name":"AMERICAS2 - Learning","old_status":"operational","new_status":"operational"},{"code":"x72g61xygq77","name":"AMERICAS2 - Pitches","old_status":"operational","new_status":"operational"},{"code":"z9xfrkzglhls","name":"AMERICAS2 - Search","old_status":"operational","new_status":"operational"},{"code":"sw3f14vbkdgn","name":"AMERICAS2 - Support Center","old_status":"operational","new_status":"operational"},{"code":"xyqyk831yc2d","name":"AMERICAS2 - Engagement","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have remediated the issue and are currently monitoring system performance.  Our Engineering Team will continue to observe stability and provide another update by 2 PM PT.","created_at":"2025-11-12T11:57:37.169-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-12T11:57:37.169-08:00","display_at":"2025-11-12T11:57:37.169-08:00","deliver_notifications":false,"tweet_id":null,"id":"kpcm0ng5z2n1","incident_id":"tvhdd0xrx9v5","custom_tweet":null,"affected_components":[{"code":"134wlr59862z","name":"AMERICAS2 - Administration \u0026 Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"jvb1fmmty0yr","name":"AMERICAS2 - Analytics","old_status":"degraded_performance","new_status":"operational"},{"code":"3xxrhnn06llr","name":"AMERICAS2 - Content","old_status":"degraded_performance","new_status":"operational"},{"code":"fy2hgzxy58h1","name":"AMERICAS2 - CRM Integration","old_status":"degraded_performance","new_status":"operational"},{"code":"48rpq2h8fhf9","name":"AMERICAS2 - Learning","old_status":"degraded_performance","new_status":"operational"},{"code":"x72g61xygq77","name":"AMERICAS2 - Pitches","old_status":"degraded_performance","new_status":"operational"},{"code":"z9xfrkzglhls","name":"AMERICAS2 - Search","old_status":"degraded_performance","new_status":"operational"},{"code":"sw3f14vbkdgn","name":"AMERICAS2 - Support Center","old_status":"degraded_performance","new_status":"operational"},{"code":"xyqyk831yc2d","name":"AMERICAS2 - Engagement","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot.  Our Engineering Team is investigating with the highest priority to identify and resolve the issue.\n\nWe will provide another update by 12 PM PT.","created_at":"2025-11-12T10:01:55.005-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-12T10:01:55.005-08:00","display_at":"2025-11-12T10:01:55.005-08:00","deliver_notifications":false,"tweet_id":null,"id":"15nh9x36yk03","incident_id":"tvhdd0xrx9v5","custom_tweet":null,"affected_components":[{"code":"134wlr59862z","name":"AMERICAS2 - Administration \u0026 Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"jvb1fmmty0yr","name":"AMERICAS2 - Analytics","old_status":"operational","new_status":"degraded_performance"},{"code":"3xxrhnn06llr","name":"AMERICAS2 - Content","old_status":"operational","new_status":"degraded_performance"},{"code":"fy2hgzxy58h1","name":"AMERICAS2 - CRM Integration","old_status":"operational","new_status":"degraded_performance"},{"code":"48rpq2h8fhf9","name":"AMERICAS2 - 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