Performance Latency in AMERICAS2 Data Center

Incident Report for Highspot

Resolved

This incident has been resolved. System performance has returned to fully operational.

Posted Nov 12, 2025 - 13:57 PST

Monitoring

We have remediated the issue and are currently monitoring system performance. Our Engineering Team will continue to observe stability and provide another update by 2 PM PT.

Posted Nov 12, 2025 - 11:57 PST

Investigating

We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot. Our Engineering Team is investigating with the highest priority to identify and resolve the issue.

We will provide another update by 12 PM PT.

Posted Nov 12, 2025 - 10:01 PST

This incident affected: AMERICAS2 (Administration & Authentication, Analytics, Content, CRM Integration, Learning, Pitches, Search, Support Center, Engagement).